Privacy Policy

At Modivora, we highly value the privacy and security of our visitors and customers. Protecting your personal information is our top priority. Below, we outline our privacy policy to help you understand how we handle your data on our website.

1. Personal Data We Collect

Personal data refers to any information that can be used to identify an individual, excluding anonymized data where personal identifiers have been removed.

This website is intended for a general audience, and we do not knowingly collect personal data from children under the age of 13, nor do we engage in the sale of products to minors. If you are under the age of 13, you are advised not to use this website or submit any personal information.

We may collect the following types of personal data:

• Identity Information: First name, last name, date of birth (optional), profile description, photo, and gender.

• Contact Information: Email address, billing and shipping details, location, phone number, country, social media IDs (if applicable), and loyalty program membership number.

• Financial Information: Payment card details and bank account information.

• Transaction Information: Purchase details, order history, order numbers, currency, discounts, shipping fees, and related data.

• Technical Information: Device details, IP address, browser type, operating system, time zone, and platform.

• Profile Information: Purchase history, style preferences, survey responses, and feedback.

• Usage Information: Browsing activity, search behavior, and performance data related to our website/app.

• Marketing Preferences: Your preferences for receiving promotional content and communications.

2. How We Collect and Use Your Personal Data

We value your privacy and are dedicated to handling your data with care. Our website collects personal information through various means, including cookies, which capture aggregated, non-identifiable data. However, we also gather personally identifiable information when required for processing transactions and providing services.

We use your personal data for the following purposes:

• Account Management: Contact and profile information help us create and maintain your account.

• Order Processing: We use identity, contact, financial, and transaction data to process and fulfill your orders.

• Customer Support: Communication history and related data allow us to assist you with inquiries and provide updates.

• Marketing & Promotions: We may use contact and usage data to send you promotional emails, special offers, and advertisements.

• Service Enhancement: Technical and usage data help us optimize and personalize your shopping experience.

• Fraud Prevention: We analyze collected data to detect fraud and manage security risks.

• Legal Compliance: Certain identity and transaction data may be collected to fulfill legal and regulatory requirements.

3. Types of Emails We Send

We may send various types of emails, including:

• Order confirmations and updates

• Payment and shipping notifications

• Weekly deals and exclusive promotions

• Special events, contests, and giveaways

4. How We Protect Your Information

We prioritize the security of your personal data. To enhance protection:

• Customers should safeguard their usernames and passwords, use strong passwords, and change them regularly.

• We implement Secure Socket Layer (SSL) encryption to secure sensitive data.

• All payment information is encrypted and securely stored by our payment gateway provider, never on our servers.

5. Privacy and Security Measures

We do not sell, trade, or rent your personal information to third parties. To ensure your privacy:

• We use advanced encryption technology to secure customer data.

• Our employees are bound by strict confidentiality agreements to prevent unauthorized access or sharing of personal data.

6. Your Rights

You have the following rights regarding your personal data:

• Access Your Data: Request a copy of the personal data we hold about you.

• Correct Your Data: Update or correct any inaccurate or incomplete information by logging into your account or contacting us.

• Delete Your Data: Request data deletion, subject to legal and regulatory obligations.

• Unsubscribe from Marketing: Opt out of promotional emails by clicking the "unsubscribe" link in any email or by reaching out to us at [email protected].

For any questions or privacy-related concerns, please contact us. We’re committed to keeping your information safe and secure.